Refund Policy

1. No free plan, no trial

FacelessCast has no free plan or free trial. Every plan, what it includes and its price are shown before you pay, so you know exactly what you are buying.

2. Payments are non-refundable

Subscription payments (monthly or yearly) and credit packs are non-refundable. Your plan and its credits are available as soon as the payment goes through, and by paying you ask us to start at once; where the law allows this, that ends any right of withdrawal.

Purchased credits never expire, so they stay on your account for later use. If a payment is reversed or disputed, the credits it bought are removed from your account.

3. Cancellation

You can cancel a subscription at any time from the billing page. Cancellation stops future renewals; your plan, with its remaining credits, stays active until the end of the period you paid for (the month, or the year on a yearly plan). No partial refund is issued for unused time or unused credits.

4. When we do refund

We refund duplicate charges, payments taken in error (for example a renewal charged after you had cancelled), and any period during which the Service was unavailable for more than 24 consecutive hours because of us.

Nothing in this policy limits rights you have under mandatory consumer law.

5. How to request a refund

Contact us from the email address on your account and include the payment date. Approved refunds are returned to the original payment method within 5 to 10 business days.